- Arranging Appointments
- Telephone Arrangements
- Home Visits
- Registering With The Practice
- Surgery Times
- Patient Responsibilities
- Abuse Of Staff Or Violence
- Female Doctor
- Child Health Surveillance
- Antenatal Care
- Asthma & Diabetic Clinics
- Travel vaccinations
- Minor Surgery
- Contraceptive Implants
- Out Of Hours
- Repeat Prescriptions
- Practice Area
- Complaints
- Laboratory Results
- Minor Injuries Service
- Confidentiality & Records
- Sickness certification
Arranging Appointments
To make an appointment telephone or call in between 8.30 am and 6.00 pm.
One person only will be seen per appointment. If more than one person needs to see the doctor please inform the receptionist Please note appointments last 10 minutes so you may be asked to return if all matters raised cannot be covered in one appointment.
You are entitled to request an appointment with any particular doctor, you may have to wait slightly longer for the appointment with the doctor of your choice.
Telephone Arrangements
If you wish to speak to the Doctor please telephone the surgery in the morning, the Doctor will speak to you if available or will return your call later, if the matter is urgent explain to reception and explain the reason for urgency.
Home Visits
Where possible requests for home visits should be made before 11.30 am. Please specify whether urgent/non urgent.It is important to come to the surgery if you are fit to travel.
Registering With The Practice
To register with the practice, if you reside within the practice area, please speak to reception and either present your medical card or complete the form provided. Photographic ID is now a requirement to register so please bring some means of identification such as driving licence or passport. You can download a registration for here HS200
Surgery Times
| Monday | 9:00 – 11:00 | 3:00 – 5:00 |
| Tuesday | 9:00 – 11:00 | 3:00 – 5:00 |
| Wednesday | 9:00 – 10:30 | CLOSED |
| Thursday | 9:00 – 11:00 | 3:00 – 5:00 |
| Friday | 9:00 – 11:00 | 3:00 – 5:00 |
Surgery By Appointment Only
Patient Responsibilities
We aim to provide a friendly, professional service to our patients; you can help us by ensuring you keep your appointments or cancel if you are unable to attend. Please be patient if appointments are running behind and try to be understanding, particularly to reception staff.
Abuse Of Staff Or Violence
Abuse directed towards staff will not be tolerated, if you have a complaint or issue you are unhappy with, it can be cancelled through the appropriate system
If you behave abusively towards staff you will be asked to register elsewhere.
Female Doctor
Dr Orla Denvir is available for consulting usually three surgeries per week, please check with reception for details.
Child Health Surveillance
This is carried out in the surgery on Tuesday afternoon before surgery. Vaccinations are carried out by Nurse Savage at the same time. For details about childhood vaccinations please visit Childhood Immunisations
Antenatal Care
This is shared with the hospital and is carried out during normal surgery hours. For information about having a healthy pregnancy you can visit http://www.nhs.uk/conditions/pregnancy-and-baby/pages/healthy-pregnancy-diet.aspx
Asthma & Diabetic Clinics
These are run on a regular basis by the practice nurse and Dr Hyland.The diabetic clinic is held on the third Tuesday morning of each month and try to have a Podiatrist and Dietitian at this clinic.
Travel vaccinations
Travel vaccinations can be provided in the practice, please note not all travel vaccinations are free on prescription and patients will have to pay the pharmacist for the vaccine. If you wish to find out information about vaccines for your destination you can visit http://www.fitfortravel.nhs.uk/, please ensue you request your vaccinations in time More information can be found under the “travel advice” section of our home page where you can complete and submit a travel plan form to aid preparation of your vaccines.
Minor Surgery
A number of minor surgery procedures are carried out in the practice, these include removing skin moles, cysts and injecting joints Dr Hyland normally carries out these procedures on Thursday afternoon between 2pm and 3pm and can be booked after discussion with your doctor.
Contraceptive Implants
Dr Hyland is trained on insertion and removal of the contraceptive implant “Nexplanon”, if you are interested in this form of contraception please speak to the doctor for a prescription and appointment.
Out Of Hours
Out of hours cover is provided in genuine emergencies by the local DOWNEDOC service.
TO CONTACT DOCTOR ON CALL TELEPHONE
028 9260 2204
Repeat Prescriptions
Prescriptions requested before 12.00 noon can be collected after 4.00 pm on the same day, if possible please request your repeat medications online as this helps free up out telephone lines. to request a repeat medication select option “2” when you telephone the surgery and leave your details on the telephone voicemail.
Practice Area
The practice covers up to approximately 10 miles from Newcastle. This extends to Annalong, Kilcoo, Castlewellan and Clough.
Complaints
If you have a complaint please approach Mrs Maureen Irvine. All formal complaints must be made in writing.to Mrs Irvine.
Laboratory Results
Please phone in the afternoon for all test results, this allows us to ease pressure on our telephone system at the busiest time of day(mornings). Please allow at least two working days for blood tests to return to the practice and at least one week for X ray results.
Minor Injuries Service
The practice provides assessment and treatment of a range of minor injuries, these range from cuts requiring suturing, to minor burns and assessment of limb injuries. Please ask at reception if you need help.
Confidentiality & Records
All staff operate under a strict confidentiality contract. Patient information will not be given out without prior consent.It is accepted that a patient may, in some circumstances, wish to view their records, This can be arranged by prior agreement and attracts a small charge. The Practice is registered under the Data Protection Act.
Sickness certification
You do not need a medical certificate for the first 7 days absence from work, for information including downloading a self certificate please visit: https://www.gov.uk/taking-sick-leave
The practice is contracted by:
Business Services Organisation
12-22 Linenhall Street,
Belfast BT2 8BS
Tel; (028) 9032 1313
If there are services not available at this practice please contact the above organisation:http://www.hscbusiness.hscni.net/index.html
