Find out how to register at our practice and read other important information for patients.
Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Complaints and compliments
We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please send your complaint in writing to Mrs Maureen Irvine, ... [continue] Complaints and compliments
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing a form available from ... [continue] How to register
Named GP
All patients at [surgery] have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can still ... [continue] Named GP
Patient confidentiality
All staff operate under a strict confidentiality contract. Patient information will not be given out without prior consent.It is accepted that a patient may, in some circumstances, wish to view ... [continue] Patient confidentiality
Patient rights and responsibilities
We aim to provide a friendly, professional service to our patients; you can help us by ensuring you keep your appointments or cancel if you are unable to attend. Please ... [continue] Patient rights and responsibilities
Practice boundary
The practice covers up to approximately 10 miles from Newcastle. This extends to Annalong, Kilcoo, Castlewellan and Clough. Find a GP near you on the NI Direct website.
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
Abuse directed towards staff will not be tolerated, if you have a complaint or issue you are unhappy with, it can be cancelled through the appropriate system. If you behave ... [continue] Violent or abusive behaviour
Date published: 20th September, 2023
Date last updated: 21st September, 2023
